Hi friend 👋

We understand that you're facing an issue with Softorino YouTube Converter (SYC) where it hangs on the 'Analyzing' stage and doesn't proceed with the download. We apologize for the inconvenience and would like to help you resolve this issue.

Troubleshooting: Softorino YouTube Converter Hangs on Analyzing

In case SYC won’t get any further than the ‘Analyzing’ stage, you should definitely get in touch with Softorino Support Team. Please drop a message here.

Even though this is an issue that our support agents should handle, there are still a few common reasons why this might be happening. Make sure that the listed below is not one of your cases:

• You are trying to download a private video. Note that SYC can only download videos from public links;

• You are pasting a link from an unsupported website. There is a vast range of websites that SYC supports. To see the complete list, please click and hold the ’More’ button above the search bar in the app;

• The video takes longer to process. Please note that longer videos take a bit more time to be analyzed.

If you contact our support team regarding this issue, please make sure to provide the corresponding URL links to the videos that won’t download.

Still got a question? 🤚

If you have any further questions or concerns, please don't hesitate to contact us using the chat icon in the bottom-right corner of your screen. Our support team is available 24/7 to help you out.

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