General Questions

Softorino's refund policy

Learn how you can request a refund and get your money back from Softorino within 30 days of purchase. Read our refund policy here.

Discounts and upgrades for customers

Softorino offers discounts and upgrades to customers for its products. Here are some frequently asked questions (FAQs) related to Softorino's discount and upgrade policies.

How to extend the trial period

Don't let a short trial period limit your experience with Softorino apps. Here's how you can extend your trial period.

What Does a Lifetime License Mean?

A lifetime license provides access to a product for the duration of its lifecycle, meaning updates and support are available as long as the major version of the product is actively developed.

How to transfer your license to a new laptop

Need to move your Softorino app license to a different machine? Learn how you can easily do this by resetting the activation for the app using your Universal License dashboard.

How to recover your lost activation key

Have you lost your activation key? Here's what you can do to recover it.

How to reset my license key

Learn how to reset your Universal License key in just a few easy steps, whether you need to activate the license on a new device or encounter any issues.

Contact Us

Our support team is available 24/7 at support@softorino.app

How to use Softorino apps on Apple M1/M2

Learn how to use Softorino apps like WALTR PRO on your Apple M1/M2 chip.

Softorino apps compatibility with M1 Macs

Learn which of our apps are compatible with M1 Macs and how to use them.

How to Recover Your Softorino Activation Key

Lost your activation key? No worries — here’s how to get it back in just a few steps. Whether you’re trying to find your activation key, retrieve a lost subscription code, or figure out where your license went — this guide will walk you through it.

How to Fix Sign-in Issues on Softorino Apps

Having trouble signing into your Softorino app? Whether you're experiencing repeated activation requests, login failures, or other sign-in issues, this guide will help you resolve them.

How to Transfer Movies to iPad Without iTunes

Want to move your favorite movies to your iPad without dealing with iTunes? Softorino’s WALTR PRO makes it easy to transfer videos, music, and other media files directly from your PC or Mac. Here’s how you can do it in just a few steps!

How to Download and Install Softorino Apps on a New Computer

Got a new computer and need to reinstall your Softorino apps? No worries! Follow these steps to download, install, and activate your Universal License in just a few minutes.

How to Use CleanAppsNow to Uninstall Mac Software Completely

Looking to remove Mac apps completely—including all those hidden files they leave behind? CleanAppsNow is a lightweight Mac utility from Softorino that lets you fully uninstall apps with just one drag and drop. Whether you're trying to delete hidden files on Mac or uninstall Softorino software, here's how to do it cleanly.

How to Transfer Music from iPod to iPhone (Using AltTunes + WALTR PRO)

rying to move music from your iPod to your iPhone? Here’s the easiest way: - Use AltTunes to extract music from your iPod - Use WALTR PRO to load that music onto your iPhone No iTunes. No sync errors. No data loss.

How to Load Photos to Mac from an SD Card

Whether you’re using a camera, drone, or external device, here’s how to load photos to your Mac from an SD card — step by step. If your Mac won’t read the SD card, we’ve also included quick fixes below 👇

How to Get a Discount on Softorino Universal License

Thinking about going all-in with Softorino? Here’s how to get the Universal License lifetime with discount, plus tips on how to buy it cheaper with promo codes, bundles, and seasonal offers.